A burst or split pipe can release a lot of water fast, so speed matters most. Our engineers carry fittings and valves for copper, plastic, and older pipework. We isolate the water supply first, then trace the burst back to its source. Since water often travels along pipework before it surfaces, the source can sit far from the visible leak.
We isolate the water supply at the stopcock or nearest local valve. This stops further water loss and limits damage while we assess the fault.
We trace the burst back to its exact source. Since water can travel along pipework, joists, or flooring, the source can sit some distance from where it first appears.
We repair or replace the damaged part using fittings suited to your pipe type. Since a lasting fix beats a quick patch, we carry out a permanent repair wherever the pipe run allows.
We turn your water supply back on and test the repair under normal pressure. Since other damage can lurk nearby, we also check the area before we leave.
The cost of a burst pipe repair depends on where the pipe is and how easy it is to reach. A repair to an exposed pipe under a sink is simpler than one buried in a wall or floor. However, there's no call-out fee. Request a fast, fixed-price quote online, and we confirm the price before starting any work.
Turn off the water at your stopcock right away, usually found under the sink, near the front door, or in a utility room. Switch off electrics near standing water before you touch anything, since safety comes first. Contact us for an emergency callout right after.
It depends on where the burst sits. Exposed pipes under sinks, or other easy-to-reach spots, are usually simpler to fix. However, a burst inside a wall or floor may need a small, targeted opening — ask the engineer to explain this before work starts.
The most common cause is a hard freeze in winter, which expands water inside the pipe. A pipe joint failing with age, or rust in older metal pipes, are common causes too. Since a DIY slip, such as drilling into a wall, also happens often, take care near hidden pipes.
You might also find our guide Emergency Drain Problems: What to Do Before Help Arrives , useful.